Customer Terms & Conditions
Effective August 10, 2026 · Version 1.1. These Terms apply to orders, purchases, payments, shipping arrangements, delivery, membership, and related services through Shoppish. By placing an order, paying, or submitting the Customer Agreement, you confirm you have had access to these Terms and agree to them.
Summary: Shoppish facilitates shopping and arrangements for your products — we are not the manufacturer, retailer, carrier, or customs authority. Delivery dates are estimates unless confirmed in writing. Third parties may handle transport. You are responsible for product choices, accurate information, customs duties, and applicable additional charges. Full payment is typically required before processing.
1. Shoppish’s service
These Customer Terms & Conditions (“Terms”) apply to orders, purchases, payments, shipping arrangements, delivery, and related services facilitated through Shoppish (“Shoppish,” “we,” “us,” or “our”), including via shoppish.pk, WhatsApp, membership programs, and the Shoppish Card.
Shoppish provides a shopping and transaction facilitation service. We may facilitate the purchase of products you select and arrange for those products to reach you. Shoppish does not manufacture products and does not represent itself as the manufacturer of any product.
Unless we state otherwise in writing, Shoppish is not the manufacturer, retailer, courier, carrier, airline, traveler, customs authority, or final delivery provider. Products are purchased for you and are not represented as Shoppish-owned merchandise.
Transportation and delivery may involve independent travelers, couriers, carriers, vendors, logistics providers, or other third parties. You acknowledge and accept that third-party involvement may be part of your transaction.
You represent that you are at least 18 years old and legally able to enter a binding agreement in Pakistan or your place of residence.
2. Your order
You are responsible for reviewing and approving the product before you place an order, including where applicable: product, brand, model, size, color, quantity, specifications, compatibility, seller, description, price, and any other relevant details.
Raise questions or concerns before payment and before the order is processed. Once an order has been placed or processed, changes or cancellation may not be possible.
By paying or confirming on WhatsApp, you authorize Shoppish to purchase on your behalf at the prices and terms available at the time of purchase. Shoppish may refuse, pause, or cancel any order at its discretion.
3. Time-sensitive orders
Do not place an order if you need the product by a specific date unless you have received specific written confirmation from Shoppish regarding that date.
Delivery timelines from Shoppish, a retailer, traveler, courier, carrier, or any other party are estimates unless expressly confirmed otherwise in writing.
You acknowledge that an order may be delayed, rescheduled, held, or affected by circumstances before, during, or after transportation. You accept the risk of ordering when a particular delivery date matters. Shoppish should not be used for emergency, deadline-dependent, event-dependent, or time-critical purchases unless you independently accept the risk of delay.
4. Transportation & delivery
Shoppish does not operate the transportation network used for your order. Transportation may involve independent third parties whose timing, handling, routing, capacity, procedures, and policies may be outside Shoppish’s control.
To the maximum extent permitted by law, Shoppish is not responsible for transit delays, misrouting, loss, theft, seizure, customs holds, repackaging, damage in transit, or non-delivery attributable to third parties or events outside services Shoppish expressly undertakes.
No shipment is represented as arriving by a particular date unless expressly confirmed in writing. Tracking information, where provided, is on a best-effort basis from third parties and may be incomplete, delayed, or inaccurate.
5. Loss, damage & handling
Products transported internationally may be exposed to handling, movement, storage, loading, unloading, environmental conditions, and other transportation risks.
Additional packaging is strongly recommended for fragile, delicate, expensive, bulky, heavy, or otherwise vulnerable items and may involve additional charges. Extra packaging may reduce certain risks but cannot guarantee that loss or damage will not occur.
Do not order through Shoppish items that are sentimental, irreplaceable, one-of-a-kind, emotionally significant, or impossible to replace. If a product becomes unavailable, cannot be delivered, is lost, damaged, discontinued, or otherwise cannot be supplied, an identical replacement may not be available.
6. Additional charges
Additional charges may arise in connection with your order, including packaging, additional packaging, boxes, bulky- or heavy-item charges, high-value handling, local transportation or delivery, storage, customs duties, taxes, government charges, customs-related fees, handling charges, and other destination or third-party charges.
You are responsible for applicable charges associated with your order. Charges may arise or change as circumstances surrounding the order change.
7. Customs, taxes & government requirements
International purchases and shipments may be subject to customs procedures, inspections, duties, taxes, restrictions, documentation, delays, fees, or other government requirements. Customs and government authorities operate independently of Shoppish.
Any applicable customs duty, tax, government charge, clearance charge, or similar destination expense is your responsibility unless we expressly agree otherwise in writing. You are responsible for ensuring products you request are legally permissible for your destination and intended use.
You agree not to request purchase or shipment of illegal, counterfeit, hazardous, or restricted goods. Shoppish may refuse or report such requests. Shoppish does not guarantee customs clearance and is not responsible for items held, rejected, destroyed, or delayed by customs.
8. Payment
Unless Shoppish states otherwise in writing, 100% payment is required before an order is processed. Follow the payment instructions provided for your order.
If you have been instructed to pay the full amount and do not, the unpaid balance remains due. If an order proceeds despite an outstanding balance, additional charges may apply where permitted, including charges linked to extended handling, local transportation, storage, currency changes, administrative processing, or other costs resulting from non-payment.
Failure to make required payment does not eliminate the outstanding balance or other applicable charges.
9. Cancellations
Once an order has been placed, confirmed, purchased, processed, dispatched, or otherwise acted upon, cancellation may not be possible. An order may involve commitments or costs that cannot be reversed. Place an order only when you are ready to proceed.
10. Refunds & replacements
Refunds, where applicable, are subject to the Shoppish refund policy for the relevant order (including any order-specific confirmation on WhatsApp). A refund, where available, does not create an obligation to provide an identical replacement.
Replacement availability depends on product availability, retailer availability, pricing, discontinuation, and other factors. Avoid ordering products for which replacement would not be acceptable.
Where a refund is approved, timing and method are at Shoppish’s discretion and may exclude non-recoverable costs already incurred. Initiating a chargeback or payment dispute without first contacting Shoppish may be treated as policy abuse and grounds for account closure. Misuse of refunds or chargebacks may result in permanent loss of eligibility and termination.
Refund eligibility after extended periods, where stated in order-specific policies, applies only to orders placed directly by Shoppish unless otherwise agreed. Self-ordered items or independently arranged shipments are outside Shoppish’s responsibility unless expressly agreed.
11. Product authenticity & documentation
Where appropriate information or documentation is available, Shoppish may provide information to help verify or authenticate a transaction or product. Shoppish is not required to disclose confidential, private, internal, personal, or unnecessary information merely because you request it. Your right to information is limited to what Shoppish is reasonably able and permitted to provide.
12. Information you provide
You are responsible for the accuracy and completeness of information you provide, including name, contact details, delivery information, product details, quantities, order instructions, payment-related information, and any other information necessary for the order.
Shoppish is not responsible for consequences resulting from incorrect, incomplete, outdated, misleading, or omitted information you provide, except where such responsibility cannot legally be excluded.
13. Third-party providers
Third parties may be involved at different stages of an order, including retailers, manufacturers, websites, marketplaces, travelers, couriers, carriers, logistics providers, payment providers, customs authorities, and local delivery providers. Each may have its own policies, procedures, schedules, limitations, charges, and requirements.
You accept the risks associated with third-party involvement. To the maximum extent permitted by law, Shoppish is not responsible for acts, omissions, delays, decisions, policies, restrictions, failures, or other conduct attributable to independent third parties.
14. No warranty or guarantee
Except where expressly required by applicable law, Shoppish does not provide a separate warranty or guarantee regarding product quality, performance, suitability, availability, manufacturer warranties, retailer policies, delivery dates, transportation schedules, customs clearance, replacement availability, or third-party performance.
The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law. Any manufacturer or retailer warranty is governed by that party’s terms.
15. Limitation of liability
To the maximum extent permitted by applicable law, Shoppish shall not be responsible for indirect, incidental, consequential, special, or similar losses arising from circumstances outside the services Shoppish expressly undertakes, including where legally permitted: delays; missed events or deadlines; loss of opportunity; changes in product availability; discontinuation; customs issues; government action; third-party transportation, handling, or delays; damage or loss outside Shoppish’s legally attributable responsibility; additional local charges; currency fluctuations; and replacement unavailability.
Shoppish’s total aggregate liability to you for any claim arising from the Services shall not exceed the amount you paid to Shoppish for the specific order giving rise to the claim in the three (3) months before the claim, or USD $100, whichever is less.
Nothing in these Terms excludes or limits liability that applicable law does not permit to be excluded or limited.
16. Assumption of risk
By placing an order, you acknowledge that international purchasing and transportation involve risks that cannot always be predicted or eliminated. You voluntarily accept those risks after having the opportunity to review these Terms and ask questions. Your decision to order is made after considering the potential risks, costs, delays, and limitations described here.
17. Indemnification
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Shoppish and its owners, employees, agents, and partners from claims, losses, costs, liabilities, or expenses (including reasonable legal fees) arising from your breach of these Terms, misrepresentation, incorrect information, unauthorized instructions, prohibited or unlawful use, violation of applicable law, customs or import issues related to your goods, disputes with third parties, or your use of the Services — only to the extent permitted by applicable law.
18. Policy updates
Shoppish may update these Terms and related policies from time to time. The version applicable to an order is the version presented to and accepted by you at the relevant time, unless otherwise required by law. Review the applicable Terms before placing an order.
19. Electronic acceptance
Electronic acceptance of these Terms — including through the Customer Agreement form, checkbox, website, WhatsApp payment confirmation, or other electronic method — constitutes your acceptance to the extent permitted by law.
You acknowledge that you have had access to these Terms and the opportunity to review them before accepting. Shoppish may retain electronic acceptance together with identifying and order information as evidence of acceptance, including timestamp and Terms version.
One-time Customer Agreement; ongoing orders. Shoppish may ask you to complete the Customer Agreement form the first time you use the service, when these Terms are updated to a new version, for a high-risk or high-value order, or whenever Shoppish reasonably requires refreshed acceptance. If you have already electronically accepted the same Terms version identified on the form (for example, version 1.1), you do not need to submit a new Customer Agreement for every later order solely because it is a new order number.
After that acceptance, each additional order, payment, instruction, or continued use of Shoppish services constitutes your agreement to these Terms (including the same version) and your acknowledgment of the risks described in these Terms and on shoppish.pk for that and subsequent orders, unless Shoppish notifies you that a new version applies or requests a new acceptance. Shoppish may still request confirmation on WhatsApp for a specific order.
If these Terms change to a new version, the updated version applies to orders placed after the change (and as otherwise stated in the update). You should review the current Terms before ordering and complete a new Customer Agreement when requested or when the version changes.
20. Membership & Shoppish Card
Membership and Shoppish Card services are subject to these Terms and any membership-specific terms communicated on the website or WhatsApp. Active membership may be required for certain services.
- Active membership required (currently $36/month as a launch offer; regular price is $100/month).
- Card processing: $100 one-time (or 4 installments).
- First deposit free; then $5 per $250 (waived on $2,500 multiples).
- $35 overdraft fee if balance goes negative.
- Card deactivates after 25 days of inactivity (reactivation may apply).
- Deposit fee applies to total account usage, including card, membership, and installments.
Shoppish is not a bank or licensed financial institution. Card and wallet services depend on third-party processors and availability. We may edit, suspend, or cancel promotions, rates, fees, or programs at any time where permitted.
21. Estimates & website tools
Prices, exchange rates, carry charges, fees, and totals on shoppish.pk, WhatsApp, or calculators are estimates only, not binding quotes. Final amounts are confirmed before payment and may differ. Shoppish is not liable for decisions based on estimates, comparisons, or projections on the site.
22. Conduct & termination
You agree to provide accurate information, not use the Services for fraud, money laundering, prohibited resale, or abuse of refunds or chargebacks, not harass staff or circumvent policies, and not misuse website content or tools.
We may suspend or terminate membership, the Shoppish Card, or access to Services at any time, with or without notice, for policy violations, inactivity, risk concerns, or non-payment. Outstanding balances and confirmed orders remain due. Provisions that should survive (including liability limits and indemnity) survive termination.
23. General provisions
Severability
If any provision is invalid, unenforceable, or unlawful, it shall be interpreted or limited as necessary and the remaining provisions remain in effect to the extent permitted by law.
Entire agreement
These Terms, together with applicable order-specific terms and Shoppish policies incorporated by reference, constitute the agreement for the relevant service. Any exception or modification must be expressly confirmed in writing by Shoppish.
Force majeure
Shoppish is not liable for failure or delay due to events beyond reasonable control, including natural disasters, war, strikes, carrier failures, customs actions, pandemics, government orders, or internet outages.
Intellectual property
Website content, branding, and tools are owned by Shoppish or licensors. You may not reproduce or use them without written permission.
Governing law & disputes
These Terms are governed by the laws of Pakistan. You agree to attempt good-faith resolution via WhatsApp first. Unresolved disputes are subject to the exclusive jurisdiction of courts in Pakistan, unless mandatory local law requires otherwise.
Contact
Questions: WhatsApp 03143442661 or Instagram @shoppish.pk. To accept Terms for an order, use the Customer Agreement form.